Terms of Service
Training Sessions, Coaching Sessions & Behavior Consultations
Services:
Behavior & Training packages are estimated using a number of factors including the dog's prior learning history, the specific problem behavior, client skill, diligence and commitment to implementing management protocols. In some cases, follow-up sessions are needed after the initial training package is complete.
We find that clients who stick to their management and homework plans have the best training outcomes with their animals. If you are having trouble implementing any of our homework or management plans, we encourage you to communicate that to us. Our goal is to help you find success and we are happy to assist with troubleshooting if the need arises.
Please note that Training Packages expire 3 months after the first training session. This means that once we start a training package, it needs to be completed within 3 months. Clients have full access to my schedule once they purchase a training package. It is the client’s responsibility to keep track of their remaining sessions and schedule their own appointments. I am always happy to help with scheduling if needed and highly recommend scheduling all sessions as soon as the package is purchased.
Training packages are designed to be completed within 1 month, giving us an extra 2 months for unforeseen scheduling conflicts. After the 3 month period, unused sessions will be forfeited.
Fees & Payments:
Behavior Consultation & Training Package fees are due in full at the time of booking. The fee for an Individual Training session is due at the time of service. We accept card payments through our online booking service only at this time.
Cancellations:
If you need to cancel or reschedule a training or coaching session we require at least 24hrs notice. Credit will be applied to your next session for any changes made before this cancellation period. Late cancellations will be charged in full.
Please note that Training Packages expire 3 months after the first training session. This means that once we start a training package, it needs to be completed within 3 months.
Inspired Animal Behavior & Training guarantees the use of humane, ethical, and scientifically sound techniques while training your dog. We guarantee to work safely at your dog's skill level in order to help them build behaviors without causing stress or reactivity. We cannot and will not ever make guarantees about the behavior outcomes of any living animal as it is considered unethical in our industry to do so and is prohibited by the major professional organizations.
Please use caution with any trainer who makes guarantees about the behavior outcomes of your dog.
Overnight Care/Board & Train
Services:
Overnight Care/B&T services begin at 10am on the day of your departure through 3pm the day of your return. We are happy to provide care for your pets outside of those times for an additional fee.
The following only applies if I’m staying in your home with your dog:
For the safety of your home, pets and our staff we require a list of names and phone numbers of all individuals or companies who will have access to your property while you are away. This includes but is not limited to: housekeepers, landscapers, property managers, friends & family. All maintenance or repair appointments that take place while we are caring for your home & pets must be shared with us prior to your departure. This includes pool service, housekeeping and landscaping.
One set of keys and/or gate codes must be provided at the time of booking or at the initial consultation. A list of emergency contacts, a current copy of your pet's shot records, current medication list, regular veterinarian and emergency veterinary information must be provided at this time as well.
Payments & Cancellations:
Payment for Overnight Care/Board & Train services is due in full at the time of booking. We have a 14 day cancellation period for Overnight Care/Board & Train clients. A refund or credit for cancellations can be given before this period begins. If the reservation is cancelled within 14 days prior to the start of services, the client is responsible for 50% of the invoice total. We happily do our best to accommodate if your travel plans extend/reduce by a couple days, but we cannot guarantee that we will be available if changes are made last minute. No refunds will be given if reservations are cancelled during our agreed upon service period.
Hikes & Trail Runs
Services:
All dogs in our Hikes & Trail Running programs must be friendly toward people. For the safety of your dog and our community we are not able to accept dogs who are aggressive towards humans (of any age) into these programs. We reserve the right to remove any dog from our Hikes & Outings program if they show aggression towards humans.
It is normal for dogs to sometimes argue or scuffle with other dogs. Dogs enrolled in our hiking program who regularly get into squabbles with other dogs will be removed and the client will have the option of enrolling him/her into our solo hiking program. Behaviors like pinning other dogs to the ground and rough play are not manageable on a group hike for safety reasons. These behaviors are not inherently ‘bad’, but just not appropriate for group hiking on public trails.
Dogs who have a history of aggression or reactivity towards other dogs are eligible for Solo Hikes on a case by case basis. Preference is given to dogs enrolled in a training program with us or with Erica from A Matter of Manners. Safety measures include the use of appropriate humane equipment including: head halter, front clip harness, 4ft leash and a basket type muzzle, if necessary.
Dogs must be home and accessible at the dog's scheduled pick-up time.
Keys and/or gate codes are to be provided during the initial consultation.
If your dog is exhibiting signs of illness (vomiting, diarrhea, lethargy, sneezing, runny nose or skin issues) please first call your veterinarian right away, and then call us to cancel your dog's outing. If we come to pick up your dog and they are exhibiting signs of illness we will notify you that they will not be joining us for an outing that day.
All dogs must be up to date on their vaccinations and current with flea, tick and heartworm preventative.
Payments & Cancellations:
Payment for Hikes & Outings is due at the time of booking and will be charged on a monthly basis. Space is limited in this program and we require clients to commit to at least 2 hikes per week.
We require 24hrs notice if your dog is unable to join us on their scheduled outing. Exceptions for emergencies and illness are made on a case by case basis. Your dog must be home and accessible to us within their scheduled pick-up time period. If your dog is not home or we cannot access them we will consider it a late cancellation and the full fee will be charged.
Weather can affect the schedule for Hikes & Day Trips. Our top concern is the safety and comfort of your dogs and if inclement weather is forecasted on the day of our scheduled outing we will notify you and reschedule the outing.